What can be cooked from squid: fast and tasty

The quality of the provided utilities is not always perfect, even though they are paid on time.

What to do if dirty water flows from the tap in the kitchen and bathroom or there are other household problems that worsen the quality of life in the apartment.

There are a number of services that are responsible for the safety of water supply, its constancy. Residents of apartments do not always know, if there is a problem with rusty tap water, where to complain?

As a result, they experience inconvenience for a long time, wasting days looking for a responsible person.

There are several reasons for the poor quality of water supply, and the type of organization responsible for eliminating the problem depends on their type.

One of the common reasons is planned shutdown of water supply. At the end of each heating season or before it begins, utilities, heating networks perform water cuts to check the working condition heating system. If such a check was carried out unprofessionally, the presence of rust and iron in the pipes is not excluded, after connecting the water supply, the quality of tap water will be low. You should contact the water utility or the heating network to report the problem.
Gorvodokanal is obliged to thoroughly purify water from impurities. Underground, it often has a large amount of metal particles. Poor cleaning, use of outdated equipment at the water utility leads to the fact that the liquid comes to the consumer with sediment, painted with rust and metal.
Rust or other contamination may appear in the working environment of the pipes and for other reasons, which can be established by specialists.

IMPORTANT! Most often, bad hot or cold water flows through metal pipes, since the material of manufacture oxidizes as a result of exposure to hot liquids.

In many cases, after turning off the water supply, poor quality water runs for a short time.. After a couple of hours or days, the sediment is washed out and soon the water supply can be used again. If the process is delayed, you should contact the relevant authorities. Rusty water should not be drunk, used for cooking, washing or other household chores..

When to take action to restore water quality

After turning off the water supply, rust, foreign color and odor may appear in the working environment of the pipes. What to do and to whom to complain if this state of affairs does not change during the week?

The first step is to call the emergency dispatch service. Perhaps there was an accident on the water supply line and restoration work is underway. A specialized dispatcher will explain why there is dirty water in the apartment and when it will be safe.

IMPORTANT! The complaint must be registered. If necessary, you can find in the registration book an application, the time of its receipt.

The emergency dispatcher may not always know the reason why the water supply is supplying dirty water.. But he is obliged to record complaints and provide the consumer with maximum information.
In order for consumers to be able to stockpile drinking and technical water, water utility services must inform about the planned shutdown of water supply a few days before the start of work.

IMPORTANT! If water flows for a long time with rust, poor quality, utilities must recalculate for the specified period. After all, the quality of services does not meet the requirements.

Complaint to management company

Red water flows in the tap, what should I do? Residents of apartments rarely encounter such a question, but you need to know the phone number and address of the responsible company.

In the event of a terrible quality of the working environment of the water supply, you should complain to management company .

It is worth filing a complaint in writing in person (with mandatory registration in the journal) or by registered mail and with notification.

The application should be drawn up correctly, indicating the address, from what date water with an admixture, sediment runs. In the dictionary, you need to look at how plumbing is spelled correctly, the spelling of other words.

IMPORTANT! The resource supplying organization has the right to consider a complaint from consumers within two days. Therefore, it is worth contacting the authority as soon as possible after the problem occurs.

Persons responsible for the supply of high-quality water supply must determine whether drinking water is in the house, apartment, for what reason metal impurities and rust appeared in it.

Specialists take liquid samples directly from taps in the applicants' apartment. As a result, the state of the working environment in the water pipes, the cause of pollution, and methods for its elimination are established. Services that are responsible for the quality and safety of water must take measures to eliminate the problem.

ATTENTION! Resource supply companies should understand that the safety and health of consumers depend on the quality of their services.

Help from Rospotrebnadzor

In some cases, laboratory tests take too long, and the problem of the terrible quality of water supply is not eliminated. It is worth contacting the Rospotrebnadzor in this state of affairs. This organization also employs specialists who conduct various examinations on the state of water, draw up Service Level Acts. Rospotrebnadzor can also take effective measures to eliminate the causes of rust..

Going to court

Litigation over the poor quality of the water supply and the failure of the managing organization to fulfill its responsibilities is rare. But everyone who filed a lawsuit has the right to count on consumer protection. What makes it possible to initiate proceedings?

The consumer is required to submit to the court all acts, including from Rospotrebnadzor, confirming low level water supply services, water analysis result. An important document is a contract for the provision of services.

When providing all the evidence, the court will oblige the responsible company not only to restore a quality water supply that meets sanitary standards. The plaintiff can count on other points of the decision.

The supplier must recalculate the utility bill for the supply of rusty and hazardous water.
If the consumer installed filters during this period in order to use the water supply normally, the cost of the equipment must be reimbursed.
Compensation for non-pecuniary damage caused by inconvenience due to pollution of the water supply is also awarded.

Rust, metal impurities can ruin plumbing, which will subsequently require replacement. The water supplier, by order of the court, pays the cost of the damaged property.

Useful video
Find out if you can drink rusty tap water

Almost every user living in a private house or apartment has encountered a problem when, instead of clean water, some incomprehensible black substance flows from taps. It is quite natural that it is not recommended to use it, since the use of bad, rust-contaminated water can lead to a lot of problems. We will tell you how to protect your interests in a dispute with a management company (hereinafter referred to as the MC), and how to solve the problem.

Why rusty water flows from a tap: reasons

Almost everyone has faced the problem of rusty or contaminated water. Unfortunately, this problem is very common, and many users have a question, due to what reasons this cloudy liquid starts to flow from the taps.

The causes of rusty water can be very diverse:

bad cleaning. Water contains many particles of various metals, therefore, before supplying the liquid to consumers, it is necessary to clean it. Unfortunately, suppliers do not always fulfill their obligations, and continue to filter water improperly;
high level of deterioration of communications (this problem is irrelevant if the consumer lives in a new building). The plumbing system consists of metal pipes. If the system is operated long enough, gradually its constituent parts wear out, leading to contamination of the water flowing through it, as a result of which it turns brown;
planned shutdowns. Every year, before the start of the heating season and at the end of it, public utilities check the condition of utilities, including water supply, carrying out the necessary repair actions. After starting the water supply, water with traces of rust may appear for some time, but this problem quickly disappears.

Where to complain, call

Most often, users do not know where to complain when dirty and muddy water flows. The legislator determines that the management company acts as a subscriber for the supply of this liquid resource, which then distributes it among its consumers. Therefore, if a citizen is faced with the problem of rusty water, first of all, he should receive comments from representatives of the Criminal Code or the emergency service. To do this, he can call the hotlines, or apply with a written claim.

Experts recommend submitting an official written claim-statement to the employees of the Criminal Code. The result of the appeal will be a visit by an authorized employee who will check the situation and create conditions for eliminating the problem. If the management company or the emergency service does not respond to the claim, the user will have to transfer the complaint to higher authorities. This can be done in Rospotrebnadzor and the prosecutor's office. If we take the capital as an example, then Moscow quickly gets rid of problems with poor-quality supplies of the most necessary liquid for life.

If a citizen wants his problem to be resolved as quickly as possible, he has the right to conduct an independent examination of the quality of the water that flows in his house. The results of the research are attached to the complaint, and act as a reasoned evidence base, confirming the rightness of the consumer. It should also be noted that you still need to pay, otherwise the complaint will not be accepted for consideration.

Complaint about poor-quality tap water: sample

A complaint about rusty water has a form established by law, and must contain not only a description of the problem, but also a reference to the current legislative norms. You can study the current sample of a complaint about poor-quality tap water. ⇐

How to check the quality of water officially

You can check at the official level with the help of departments and authorities licensed to perform research work. Previously, the sanitary epidemiological station was engaged in checking. After its entry into the Rospotrebnadzor, this responsibility was transferred to the newly formed department.

Over time, the state decided to prohibit Rospotrebnadzor from providing paid services, and therefore now the FBUZ “Federal Center for Hygiene and Epidemiology” is engaged in testing water quality. This requirement is approved by the Housing Code.

In addition, various independent expert laboratories with licensed specialists and resources to conduct large-scale studies can test tap water (both in the bathroom and in others) for contamination. This service is paid and paid by the customer. However, if the case is taken to court, the consumer has the right to demand that the Criminal Code reimburse all costs incurred to check the quality of the supplied liquid.

When to go to court

If consumers are faced with a problem when their complaints are ignored, dirty water is still coming from the taps, and there is no intelligible answer from employees of management companies, homeowners associations and emergency services, they have the right to initiate the protection of their interests in court.

In order to complain about a problem to the courts, it is necessary to support the claim with a weighty evidence base. In particular, to open legal proceedings, it will be necessary to prepare a number of documents:

original service agreement with the water utility;
copy of agreements with the manager utilities company;
available water survey certificates, notarized;
the conclusion of expert laboratories, if official studies were carried out to establish the quality of water supply;
letters from the Criminal Code in which the employee responds to the citizen's claim.

In the complaint, the plaintiff must refer to valid legal regulations, indicating which of them were violated. This is necessary so that the judge immediately has the opportunity to familiarize himself with all the claims, and can also study the scenarios before making a final verdict. By following these tips, it will be much easier to deal with violators.

Based on the trial, if the fault of the public utilities is established, moral compensation will be awarded in favor of the plaintiff. It is also worth noting that the payment for the services of a lawyer, reimbursement of expenses and other costs will be assigned to the culprit of the problem situation.

Is it possible to swim in rusty water, is it dangerous

As the results of studies show, rust in tap water is almost always present. Because everything depends on its concentration. The permissible level of impurities is not more than 0.3 mg per liter of liquid. Despite the fact that this level is considered safe, experts recommend boiling water before drinking it. You can wash in it without the slightest fear.
Hot water destroys most of the microbes, but if the concentration of impurities is exceeded, this rule will not work ...

If the rust content in water is estimated at 0.4-0.8 mg per 1 liter (it becomes bright yellow, has cloudy impurities), it should be used with caution. It is quite possible to wash in such water (at the same time, you need to wash your head with extreme caution), but you should not use it in drinking in any case. You also need to be careful about the possibility of washing dishes in such water.

If the concentration of rust exceeds 0.8 mg, it is dangerous to use. It is strictly forbidden to swim in such water, since the presence of rust can cause dangerous diseases or allergic reactions. You can identify a hazardous liquid by appearance. Water in which the concentration of rust exceeds 0.8 mg has a hue orange color, it can be bright red, and an unpleasant musty smell comes from it.

It is necessary to know that under the influence of high pressure and water speed, sediments deposited on pipes, solid particles of rust are washed out. In addition, there are so-called "dead-end lines" located in the private sectors of cities, where the pipeline was laid long ago by the owners of private houses. This also degrades the quality of the water.

Of course, this is not normal. After all, every tenant or homeowner pays for utilities of good quality, including water supply.

Where to go

If the phenomenon of poor-quality water in the water supply system is rare, then it is enough to contact the management company. The same should be done if the water quality has changed after cleaning the boiler or replacing pipes in an emergency area.

When such a problematic situation continues for a long period and the management company ignores the statements of the tenants, then you should resort to contacting the local water utility to test drinking water. These studies are carried out jointly with the management company.

There are situations when the persons responsible for these studies are slow to respond to citizens' requests. According to the Federal Law, you can send an appeal to the Office of Rospotrebnadzor to the Hygiene Supervision Department. Specialists of the territorial department will conduct proper studies and laboratory tests of water quality. Samples will be taken from the applicants' taps. As a result, the causes of water pollution will be clarified.

If there is no reaction

If no action is taken by the above authorities, then you should contact written statements in several instances: the prosecutor's office, the court, the Ministry of Rospotrebnadzor, the State Housing Inspectorate. If there are results of some analyzes and conclusions of independent specialists, then copies of them must be attached to the applications.

There is an erroneous opinion that it is not necessary to pay for poor-quality water, for water that does not comply with SanPiN. Before not paying, you must prove the discrepancy. Only by proving this in a judicial and legal manner, you can return your money and force the perpetrators to pay from causing damage to citizens.

To file a lawsuit against a water utility, a single customer and service organization you need to collect the following required documents:
1. Service agreement with the relevant organization.
2. All acts or certified copies. which have been compiled.
3. Conclusions of analyzes, if any.

The requirements of the court must fully cover all claims, otherwise the compensation will be partial. Need to demand:
1. Restore the quality of water in the water supply.
2. Exempt the plaintiff from payment for low-quality water. Basis - Article 29 of the Law Russian Federation"Consumer Protection".
3. If filters were installed, then reimburse the culprit for their cost.
4. Compensation for moral damage. This item must be justified by material costs and moral suffering.
5. Compensation for losses associated with possible damage to property, expenses for drinking water, since the rights of citizens were violated. Reason - Article 15, paragraph 2 of the Civil Code of Russia "... restoration of the violated right ..."

But phone calls and empty verbal threats will not lead to anything.

Alas, due to the infrequent replacement water pipes people have to occasionally or systematically deal with the fact that rusty water flows from the tap.

If in the first case you can just drain it a little, then the regular “Coca-Cola” starts to annoy. Let's figure out where to complain if rusty tap water flows.

Why is this happening?

There may be several reasons for this phenomenon:

if there were repair work. In such cases, hot or cold water is turned off and after turning on for some time the water pressure is weak and it has a specific color. Rusty water enters the pipeline from a well in which it was clean exactly until the ferrous compounds in it began to contact oxygen and gave an oxidation reaction;
an accident on the pipeline, as a result of which citizens receive water mixed with dirt or rust. As a rule, such incidents are eliminated very quickly, the probability of their occurrence is negligible. Within a couple of hours after all the consequences have been eliminated, the water acquires a normal color;
why is rusty water flowing from the faucet systematically? It is impossible to explain the reason, it remains only to promptly inform the dispatcher about this and, in case of inaction of the housing office, complain to Rospotrebnadzor or the housing inspectorate.

Remember that you pay your hard-earned money for the quality provision of this service, so you have every right to demand water supply without any impurities and rust.

Whether to use such water, if the phenomenon has been observed for several days in a row and they are in no hurry to solve the problem, each person determines. There is always a small percentage of rust in the water, it's just not noticeable to the naked eye.

You can use it for washing your body and dishes, as drinking water it is better to use bottled water or put a powerful filter. Experts advise to boil such water.

Water with a high concentration of rust should not be drunk, for washing it can be used with caution and if the concentration becomes too high (color changes to orange and dark brown), stop using it. Eating it can lead to food poisoning.

High concentrations of rust in the range of 0.4-0.8 are a serious problem, because it is impossible to purify water at home. What should ordinary people do if rusty tap water flows?

Where to apply?

Noticed a problem? Immediately call the dispatch service or the housing office, the numbers of both instances are usually written directly on the utility bills.

If repairs are being carried out, the dispatcher will tell you how long you can wait for clean water. Otherwise, he is obliged to accept and register the application so that specialists will fix the problem in the near future.

If scheduled repairs are carried out, residents are usually notified a day or two in advance by posting an announcement in the entrance. It indicates the timing of the work, as well as a warning that at this time the water from the tap may be rusty.

The time that will have to be spent without normal water is indicated necessarily. If, after the specified period, there is still no water or it has not acquired its normal color, you need to call the control room.

If rusty water flows from the tap, Government Decree No. 307 will tell you where to complain, according to which you have every right to demand that the housing office provide quality services.

It is best to send a complaint not verbally, but in writing, so there are more chances that it will be considered. You can give the document in person to the secretary in the management company, or you can send it by registered mail.

If it didn't help?

2 working days are allotted for consideration of the document, during which time they must check and resolve the issue.

An employee of the company is obliged to visit your apartment, draw up an act and eliminate the causes of the appearance of water of an abnormal color. The inaction of the employees of the housing office or the management company is a reason to go to higher authorities, for example, the prosecutor's office or Rospotrebnadzor.

The absence of a representative of the resource supply company must be recorded: for this, invite 2 tenants of your house and a representative of the management company. The document is signed by all those present, after which it receives legal force.

It is desirable to draw it up in 2 copies, one of which remains in the hands of the owner, and the second must be transferred to the Criminal Code.

The Contractor now undertakes to recalculate for a poor-quality service, as stated in Article 71 of Resolution No. 307. The recalculation should be carried out within a couple of working days.

Where else can you complain?

Before contacting the prosecutor's office and Rospotrebnadzor, take a little time and collect evidence that the water provided is completely unusable and poses a threat to human health.

To do this, it is worth taking the water for analysis and attaching the results of the examination to your claim. This will speed up the process of responding to the application several times, it just so happened that only the finished results of the registered laboratory (which has all the licenses) are the catalyst for the response process.

Get ready for the fact that the water intake will be paid and you will have to pay for it. But having evidence in the form of an act drawn up on the basis of the study, you can safely demand a recalculation of the payment for hot or cold water, and the housing office will not be able to get out in any way.

Moreover, you can even receive compensation if poor-quality water harms the health of the consumer. Then Rospotrebnadzor will oblige the management company or the resource supplying organization to fix the problems.

The last instance where it is worth demanding justice is the court. Here the algorithm of actions is the same as before: first a lawsuit, then a commission is appointed, which is obliged to check the water supply and find out the causes of the malfunction.

An examination is carried out without fail, on the basis of a claim, it is possible to demand recalculation and repair of the water supply system. By the way, legal costs can be obligated to pay the losing party.

___________________________________________
(name of the body, full name of the head)
From ________________________________________
Tel.____________________________________________
E-mail ___________________________________________

Application for an administrative offense under Article 7.23 of the Code of Administrative Offenses “Violation of the standards for providing the population with public services”

At the address _____________, the managing organization violates the norms of the Housing Code of the Russian Federation and the Rules for the provision of public services, namely in the apartment: poor-quality water.

In accordance with the Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings approved by Decree of the Government of the Russian Federation No. 354 dated May 06, 2011. owners and users of premises in apartment buildings and residential buildings, deviations in the composition and properties cold water from the requirements established by the sanitary and epidemiological rules and regulations “Drinking water. Hygiene requirements to the quality of water in centralized drinking water supply systems. Quality control. SanPiN 2.1.4.1074-01, approved by the Chief State Sanitary Doctor of the Russian Federation on September 26, 2001, is not allowed. If the composition and properties of cold water do not comply with the requirements of the legislation of the Russian Federation on technical regulation, the amount of the utility service fee is reduced by the amount of the fee in total for each day the service is provided inadequate quality.

In accordance with paragraph 31 of the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings adopted by Decree of the Government of the Russian Federation of May 6, 2011 N 354, an organization providing utility services to a consumer is obliged to independently or with the involvement of other persons carry out maintenance of intra-house engineering systems, with the use of which utility services are provided to the consumer, as well as to recalculate the amount of payment for utilities, including in connection with the provision of utilities of inadequate quality and (or) with interruptions exceeding the allowable duration.

In accordance with Article 154 of the Housing Code of the Russian Federation, payment for residential premises includes payment for the maintenance and current repairs of common property in an apartment building, as well as payment for utilities.

In this regard, the performance of work to eliminate this violation does not require additional funding from the owner.

Article 2 of the “Regulations on State Housing Supervision”, approved by Decree of the Government of the Russian Federation No. 493 dated June 11, 2013, states: “The tasks of state housing supervision are to prevent, identify and suppress violations by state power, local governments, as well as legal entities, individual entrepreneurs and citizens established in accordance with housing legislation, legislation on energy saving and on improving energy efficiency requirements for the use and preservation housing stock regardless of its form of ownership, including the requirements for residential premises, their use and maintenance, the use and maintenance of the common property of owners of premises in apartment buildings, the formation of funds overhaul, creation and activities legal entities, individual entrepreneurs managing apartment buildings, providing services and (or) performing work on the maintenance and repair of common property in apartment buildings, providing utility services to owners and users of premises in apartment buildings and residential buildings, specialized non-profit organizations that carry out activities aimed at to ensure the overhaul of common property in apartment buildings, as well as the requirements for energy efficiency and equipment of premises apartment buildings and residential buildings with metering devices for energy resources used.

In addition, in accordance with Article 28.4 of the Code of Administrative Offenses of the Russian Federation, the Prosecutor's Office has the right to initiate a case on any administrative offense.

Paragraph 149 of the Rules establishes that the contractor - the organization providing public services, is responsible for violating the quality of the provision of public services to the consumer, including administrative.
Violation by persons responsible for the provision of communal services of the standards for providing the population with communal services forms an administrative offense, liability for which is provided for in Article 7.23 of the Code of Administrative Offenses of the Russian Federation.

In connection with the above, on the basis of the Decree of the Government of the Russian Federation of September 26, 1994 No. 1086 “On the State Housing Inspectorate in the Russian Federation”, the Federal Law “On the Prosecutor's Office of the Russian Federation”, the Federal Law “On the Procedure for Considering Appeals from Citizens of the Russian Federation”, I ask:

Organize an on-site verification of the stated facts;

Issue an order to carry out the necessary measures and work to eliminate the violation and recalculate, set the deadlines for their implementation;

Initiate administrative proceedings under Article 7.23 of the Code of Administrative Offenses of the Russian Federation, identify the perpetrators and bring them to administrative responsibility.

(date) (signature)

You can file complaints about the inaction of your housing office, management company and HOA in the field of housing and communal services with the prosecutor's office or Rospotrebnadzor in your region.