What can be cooked from squid: quick and tasty

After calculating the cost of services for one day, the amount is multiplied by the number of days of absence, and the result is deducted from the total amount of payments.

• Gas charges are recalculated if there is no meter in the apartment. How long is it possible? An amount proportional to the days of absence is deducted from the total gas charge.
• Recalculation of the electricity bill is possible only if the payment was charged according to the standards, and not according to the meter readings. Sometimes extra kilowatts are added by mistake of controllers.
In this case, you need to contact the suppliers to make repeated measurements, and based on them, make a recalculation. to the table of contents Features for heating It is possible to reduce the amount of payments for heating if this service is not provided properly.

Does the management company have the right to recalculate retroactively?

Attention

Nevertheless, the Criminal Code interprets the relevant clause of the legislation in its favor and still considers it possible to adjust the size of the heating fee once a year. Unfortunately, the wording is incorrect in this case. In addition, there is no direct prohibition in the 307 rules for making adjustments not in the next year, but later.

How is the recalculation for heating carried out in 2018

Recalculation in favor of the consumer in 2017-2018 Based on the provisions of the new decree, a number of violations on the part of the supplier can be noted, which are the basis for recalculation of payment for the supply of heat:

• during the period of heat consumption, the room temperature should not be lower than 18 ° C (corner room 20 ° C);
• in regions with an average daily temperature below -31 ° С, generally accepted indicators increase by 2 ° С;
• the time of emergency termination of heat supply should not be more than 16 hours at a time and 24 hours in total per month (if during the shutdown the room temperature was above 12 ° C, no recalculation is made);
• established norms temperature regime allow deviations of ± 4 ° (temperature drop is permissible only at night by no more than 3 °).

Deviation from the above standards serves as the basis for recalculating heat consumption.

Recalculation for heating - in what cases is it possible and how to do it?

That is, the basis for recalculation is:

• granting poor quality services;
• cessation of heat supply.

The basis for recalculation may be the long absence of consumers in the apartment. What you need Before you apply for a recalculation to management company, you need to prepare the following information:

• receipts for payment of heat consumption for the recalculation period (if the receipt was lost, it can be replaced by an extract from the relevant organization);
• request a heat metering card from the management company;
• information on the area of ​​the premises and the total footage of all residential and non-residential rooms of an apartment building.

To record the provision of low-quality services, the management company checks the premises.

If the temperature in the risers meets the standards, and the batteries do not heat up due to blockages in them, the owner must resolve this issue on his own. It is almost impossible to achieve a reduction in the amount in payments for heating in the presence of these circumstances. If at quality work heating equipment, the temperature in the apartment does not reach the required level, the consumer may demand a reduction in the amount of payment, making independent calculations. There is no general formula for calculations, since in each individual case it is taken into account as low temperature devices, and their complete shutdown.

Can a management company recalculate heating in 2 years at once?

In what cases is it possible to recalculate for heating? The rules for the provision of communal services to owners and users of premises in apartment buildings and residential buildings provide for several grounds for changing the payment for heating:

1. If it is incorrectly determined for the billing period (calendar month). In this case, we can talk about cases when the installed general house metering device failed, did not pass the necessary verification, was not accepted into operation for the new heating season (or if the area of ​​the room does not correspond to the tariffs).
2. When providing utility services with interruptions exceeding the established duration, or of inadequate quality.

Recalculation of utility services: rules, nuances and errors

According to the 354th Resolution of the Government of the Russian Federation, the owners apartment buildings received a number of advantages related to payment for the consumption of LCD services. For example, citizens have the right to submit an application containing a requirement to recalculate for heating. Knowledge of their rights and fulfillment of obligations will help the consumer to avoid conflicts with the service provider, and to conduct independent control of consumption and payment.

For a long time, the check and recalculation of payment for the consumption of public goods was carried out only in cases that oblige consumers to pay extra for the services provided. The constitutional rights of citizens of the Russian Federation were grossly violated. In fact, the contractor can recalculate for heating every year at a convenient time for him. For recalculation, the established formulas and rules are used.

Rules and procedure for recalculation for utilities according to Resolution 354

I draw your attention to the fact that each owner has the right to openly receive full information about charges. If you have any doubts about the lines of the payment document, you can contact the management organization or the HOA with a request for clarification. It is important that during the consideration of the issue of recalculation, the owner is not charged interest.

Important

It is necessary to instill knowledge of the legal framework in our citizens. If residents of MKD know their rights, then, perhaps, violations by the Criminal Code will decrease in our country. Let us strive for this together, talk about it more often, and the inhabitants of our houses, in the end, will be satisfied! With the direct method of management, when people choose direct payments for utilities, apartment residents sign an agreement directly with the resource supplying organization.

Can uk require additional payment for heating?

Info

Elena BELYAKOVA, Deputy Head of the Department for Control over the Provision of Utilities of the Department of the State Housing Inspection of the Sverdlovsk Region: - Unfortunately, the answer to the appeal of the GZHI in connection with this issue to the REMP of the UZHSK of the Chkalovsky District was received, exactly the same. The State Housing Inspectorate does not have the authority to inspect for 2011- th year. GZI has been vested with the authority to control and oversee the activities of the Criminal Code and the procedure for making payments to citizens since September 1, 2012 (previously it was exercised by Rospotrebnadzor). However, we nevertheless carefully studied this issue and, not being able to issue an order to the management company in this situation, we sent the Criminal Code a proposal for its voluntary settlement - the voluntary satisfaction of the property claims of citizens.

What to do if the recalculation for heating is denied? If the interested person has received a refusal to satisfy the requirement to recalculate for heating, he has several options for further resolution of the conflict:

• filing a complaint with the prosecutor's office or housing inspectorate;
• going to court with a corresponding claim.

In conclusion of the topic under consideration, it must be said that the current housing legislation of the Russian Federation allows citizens-consumers in a number of cases to demand the recalculation of payments for heating services. In this case, the application must be drawn up in writing and with appropriate documentary evidence.

For what period does the housing and communal services have the right to recalculate for heating?

At the same time, the determination of the amount of payments is carried out in accordance with the rules determined by the Decree of the Government of the Russian Federation No. 354 of 05/06/2011. At the same time, in a number of cases, situations arise when the consumer of services is required to recalculate the payment for housing and communal services. In this regard, we will consider the grounds and procedure for the implementation of these actions in relation to the heating service. Is it possible to recalculate for heating? Art. 157 LCD of Russia establishes the procedure for determining the amount of payment for utilities. Clauses 4-5 of the said norm provide for the possibility of changing it, including for heating. Let's dwell on this in more detail.
How do I get the service provider to recalculate? Practice shows that service providers are in no hurry to reduce the amount in payments, and in some cases it is quite difficult to prove their own rightness. If the Criminal Code refuses to recalculate payments, it is necessary to obtain a written refusal from them. Based on the received refusal paper, you should write a complaint to Rospotrebnadzor or the prosecutor's office.

As a rule, inspections initiated by these regulatory organizations help to sensitize the suppliers of housing and communal services. You need to submit an application to the controlling organization describing the situation, attaching to it the refusal of the utilities and the entire package of documents listed earlier. If, even after inspections by the regulatory authorities, a positive result was not achieved, a claim should be filed in court.

Knowing how to recalculate for utilities in accordance with Resolution 354 means controlling the correctness of the calculation of payments. The Resolution describes all methods of calculating resources - water, gas, electricity, sewage, and not only for individual meters and tariffs, but also for common household appliances. Do you know what quality services should be delivered? And what can you get back the fee for substandard ones? Does the management company calculate the accruals correctly? We will analyze the legal act and find out all the subtleties.

What is utility billing

They brought you a receipt for payment of utilities and suddenly you saw that the amount has changed... The first thought is a mistake. Only whose? Most often, utility providers try not to make mistakes in their calculations, since a mistake is fraught with going to court with the ensuing consequences.

However, you should be aware that in some cases, utility bills may be reduced or increased, that is, recalculated. The supplier can recalculate the payment upward in the following cases:

• the deadline for checking the meters has expired (the recalculation will be made according to tariffs, and not according to the indicators of devices);
• unauthorized tie-in into the pipeline (a pipe with a large cross-section passes more water, therefore the tariff will be recalculated);
• the seal or the integrity of the meter is damaged.

It is possible to reduce the cost of already paid resources if:

• the quality of the resources does not meet the requirements of the law;
• there were interruptions in the supply of resources;
• tenants (one or more) were absent from the apartment for a long time;
• one of the tenants died.

Since recalculation is a change in the cost of already paid services, the difference in payment is reflected in the following receipts for payment.

Recalculation due to poor quality of resources

Quality requirements are annexed to the 354th Ordinance utilities and grounds for recalculation, indicating the difference... More details about each service.

Cold water:

• in case of accidents, interruptions in the supply of water are permissible, maximum - 8 hours per month, of which a one-time shutdown is allowed for no longer than 4 hours (for every hour without water over the set time, its price decreases by 0.15%. That is, if water turned off for 10 hours in a month, then the cost of cold water supply paid for this month will decrease by 0.3%);
• water quality must comply with SanPiN 2.1.4.1074-01. If there is no compliance, then the entire period when the water was supplied of poor quality must be deducted from the payment (you can check the quality in special laboratories, for example, in the local department of Rospotrebnadzor);
• the water pressure in the tap should be in the range from 0.03 MPa to 0.6 MPa (if the pressure in the pipe differs by 25% from the prescribed value, then for each hour of such water supply, the cost of water decreases by 0.1%. If the difference is greater than 25 %, then the payment for each hour must be deducted from the payment made).

Hot water:

• permissible interruptions are possible for 8 hours a month (one-time shutdown - no longer than 4 hours; in case of accidents on a dead-end highway - for 24 hours; shutdown for maintenance and repair - no more than 14 days). For every hour when hot water was turned off over the period, the cost is reduced by 0.15%;
• the temperature of the water in the tap should be in the range from 60 to 75 degrees Celsius (deviations are permissible: from 0 to 5 in the morning - by 5 degrees, from 5 in the morning to 0 hours - by 3 degrees). For every 3 degrees of difference from the permissible norm, the cost hot water for the last month decreased by 0.1 percent. And if the temperature in the tap is below 40 degrees, then every hour of consumption of such water must be recalculated at the rate of cold water;
• poor quality water, as is the case with cold water, is not paid;
• the pressure in the tap should be in the range from 0.03 MPa to 0.45 MPa (for every hour of low pressure water supply, despite the fact that its indicator differs from the norm by 25%, the price of hot water should be reduced by 0.1%; drop or increase in pressure by more than 25% - the basis for deducting the full cost of the service).

Sewerage:

• permissible interruptions in the sewer system - 8 hours a month in total (4 hours - at a time). For every hour when the sewage system works intermittently beyond the allowed time, its cost decreases by 0.15%.

Electricity:

• a power outage for 2 hours a year is permissible if the line is powered from two sources, and for 24 hours if there is one power source (every hour without light in excess of the established norm - minus 0.15% of the price of electricity);
• voltage in the apartment network - 220V (± 10%). For every hour of voltage deviation from the norm, the cost of electricity falls by 0.15%.

Gas supply:

• it is permissible to turn off the gas for no longer than 4 hours per month in total. The gas price also falls by 0.15% for every hour without gas in excess of the permissible level;
• the supply of poor quality gas is not paid for (the amount paid for the period when bad gas was supplied to the apartment must be deducted);
• gas pressure - 0.0012 MPa (± 0.0005 MPa). The amount paid for gas low pressure, is deducted from the payment.

Heating:

• during the heating season, it is permissible to turn off the heating: no longer than for 24 hours a month in total (and at a time at a temperature in the apartment from +12 degrees - for 16 hours; at an apartment temperature from +10 to +12 degrees - for 8 hours; 4 hours at temperatures from +8 to +10 degrees). Recalculation for heating: for every hour when the temperature in the apartment deviates from the norm, the cost of heating decreases by 0.15%;
• the temperature standards in the apartment are not lower than: +18 degrees in living rooms (+20 in corner rooms). Deviations are allowed: the excess is no more than 4 degrees; a decrease from 0 o'clock to 5 a.m. - by 3 degrees, from 5 a.m. to 0 o'clock - is not permissible. For every hour of deviation from the temperature norm, the price of heating is reduced by 0.15% for each degree.

How to identify the fact of poor quality of resources or interruptions in supply

Chapter X of the Regulation explains the procedure. When in doubt:

• as gas, hot or cold water;
• in the magnitude of the pressure of gas or water;
• in the amount of voltage in the electrical outlet;
• in the temperature during the heating season, etc.,

Call the emergency crew(Vodokanal, Gorgaz, Energosbyt or Heating Networks). The call must be recorded: call the emergency gang number, introduce yourself, provide the exact address and problem. Data about your call and about the departure of the brigade are always recorded in the dispatch logs. Then you need to write down the full name and position of the dispatcher, the time of the call and find out the number of the incoming telephone message. This moment is the starting point.

Further, the dispatcher is obliged to report the reason for the interruptions in the supply of resources, if known, or send an emergency team to call. If the matter is not in interruptions in the supply of resources, but in quality, then the dispatcher is obliged to agree with you the date and time of the inspection of the quality of services.

Checking procedure.
At the appointed time, using special devices or other methods, technicians are required to check the fact of violation of the quality of the service. If the time is not agreed, the check must be carried out no later than 2 hours from the moment of the call.

At the end of the check, an act is drawn up in which it is recorded:

• date and time of the inspection;
• the fact of violation of the quality of services for the supply of communal resources;
• responsible persons.

A copy of the act must be handed over to you. Demand!

If a dispute arises over the fact of the inspection, for example, the contractor does not agree with the fact of the violation of quality, the consumer has the right to organize an examination either in Rospotrebnadzor or in an independent expert organization. In this case, in the inspection report, it is necessary to record:

• who initiated the examination;
• who collects samples and how (if required, for example, when checking water quality);
• in what time frame and where the examination will be carried out.

Attention!
The executor is obliged to pay for the examination, and the expert's conclusion will be attached to the verification act. If the expert does not see a violation of the quality of services, the consumer will be obliged to pay the cost of the examination to the contractor.

The case when the performer did not send the brigade, did not agree and did not inform about the check, or it is simply impossible to get through to the dispatcher, the check can be carried out on your own:

• invite at least two residents of the house and the chairman of the HOA, housing cooperative or the manager of the house;
• jointly draw up an inspection report;
• appoint a quality examination if necessary;
• conduct an examination and attach the expert's conclusions to the act.

If the fact of violation is confirmed, then the beginning of the violation of the delivery of services will be the time of the call to the dispatcher, and the end will be a message about the elimination of violations or an entry in the dispatcher's log.

How to calculate the correctness of the calculation of utility bills

Every resident of a high-rise building probably had questions - is the management company calculating payments correctly? This is especially true for general household needs and the most expensive service - heating. Appendix No. 2 to Resolution No. 354 contains all the formulas for calculating any service - both the calculation by meters and by tariffs.

If you are interested in checking the correctness, and calculate the price of the supplied services yourself. Dreary billing work, but literate people can significantly reduce payments. There are many examples of this. For the correct calculation, you will need:

• contracts with resource supplying organizations;
• technical plan of a house or apartment (to calculate the area);
• log of readings of general house meters;
• tariffs for services (can be found on the website of the Federal Tariff Service - Federal Tariff Service);
• payment orders for general house payment or receipts for payment of a communal apartment for an apartment.

If you find discrepancies in your favor - write a request for recalculation!

For what period can you make a recalculation for utilities

The general limitation period is 3 years... That is, you have the right to recalculate payments within this period - for the last three years. But for this you must have all the paid receipts on hand. It is not for nothing that lawyers advise keeping payment documents for three years!

Today, many people use non-cash payments in the online bank. Every time you pay for a communal apartment, print receipts and put them in a pile.

To return the overpayment, you need to contact the person who sends the receipts:

• to the management company;
• to the residential office;
• directly to suppliers.

Application for recalculation of utilities

The application is written in any form, but if you want, use our
... Proof of overpayment must be attached to the application, for example:

• checking act;
• expert conclusions;
• overpayment calculation.

Write the application in two copies, register one of which with a specialist in a housing office or a management company and leave it with you. After 5 working days, a recalculation should be made, and the overpayment should be taken into account in the receipts for the next month.

If the performers dispute the overpayment, no later than one month from the date of registration of the application, they are obliged to send a reasoned refusal to the addressee.

In this case it is possible to oblige performers to recalculate for utilities according to Resolution 354 in court... Up to 50 thousand - in the world, more - in the district or city. Such statements are not subject to state duty, since these are claims for the protection of consumer rights.

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How not to pay for electricity, water and gas if you do not use them

Important

From January 1, 2017, the recalculation of housing and communal services in apartments without meters can be done only if you provide an inspection certificate confirming that it is technically impossible to install meters in your home - clause 92 of the RF PP of 05/06/2011 N 354.

You can get such a document if you live in dilapidated or dilapidated houses. Study the official criteria that establish when meters cannot be installed, but housing and utilities can be recalculated.

For a survey report, contact your Managing Organization.

It happens that you are registered in an apartment, but temporarily live in another place.

Some leave for many months: serve in the army, study in another city, spend the winter in Thailand. There are people who do not get out of business trips. It happens that in the summer the whole family goes to the country. And when they return, they are greeted by utility bills. You have not used gas, water or sewage, but you are being asked to pay. Disorder.

Ekaterina Kachalina

journalist

If you leave the apartment for more than five days, then by law you do not have to pay for the "downtime". But the management company does not know about your departure. Notify her and they will recalculate payments to you. To do this, take the application and documents to the management company that will confirm that you were not in the apartment.

There are two options in the law: you can report your departure in advance or upon your return. It is inconvenient to speak in advance. Nobody wants to once again announce that the apartment is empty. Therefore, it is better to use the second option - come to the management company within 30 days of arrival.

Recalculation will be done only if you are registered in the apartment. If you live on rented apartment and the owners did not register you, then the management company will not help you. Register with the MFC, it's not as difficult as it seems.

We find out the management company or HOA

A payment receipt will help you identify your service provider. The name of the company is indicated in the column “Name of the payee”. Sometimes the address and phone number are also indicated there:

For more information, visit the Housing and Utilities Reform website. Click on the link "Find your manager" and enter the name into the search bar service organization... So you will find out the address of the company, the website, the name of the manager, and even the rating, which is made up of financial stability, transparency, efficiency and reputation:

Be sure to specify by phone the days and hours of reception. Many firms devote only a couple of hours a week to this. Prepare in advance: print and sign the application, make copies of the necessary documents.

We write a statement

If you travel regularly, you can print the template and handwrite the dates and list of documents. To save the sample to your computer, select File → Download As → Microsoft Word... Insert your data instead of the template, print the application and sign it by hand

Print and hang in your porch

Wrote helpful instructions about how not to overpay for overhaul, return money for heating and save 32 thousand on housing and communal services per year

Preparing documents

Now attach the evidence. One or two documents will be enough. Check the table:

Where did you go

On a business trip

Which document

Travel certificate

How to get the

Before your business trip, go to the HR department. Obtain a certificate and sign it from the head of the organization. Then the certificate will need to be handed over to the accounting department, so do not delay the appeal.

Where did you go

Which document

Hotel bill and / or passport with entry and exit marks to another country

How to get the

Ask for an invoice at the hotel reception. Check if the stamp and signature are valid.

Where did you go

Which document

Certificate from the administration of the garden village or garden partnership that you lived in the country

How to get the

Take a certificate from the head of administration. Come twice - on the day of arrival (so that the administration makes sure that you are at the dacha) and on the day of departure.

Where did you go

To be treated

Which document

Help from a hospital or sanatorium

How to get the

Ask the head of the hospital or sanatorium for a certificate. Check if the stamp and signature are valid.

The majority of consumers had to deal with the problem of incorrect charging of housing and communal services. Domestic legislation allows anyone who does not agree with the amount specified in the payment order to submit an application for recalculation of housing and communal services.

What it is?

Dear Readers! The article talks about typical ways of solving legal issues, but each case is individual. If you want to know how solve your problem- contact a consultant:

APPLICATIONS AND CALLS ARE ACCEPTED 24/7 and WITHOUT DAYS.

It's fast and IS FREE!

Recalculation is understood as a repeated calculation of the amount payable for the consumed utilities.

In case of revealing any errors or overlaps, the management company or the service provider itself are obliged to compensate for the overpayment.

In what cases is it done?

To find out in what cases the recalculation of utilities is carried out, you need to contact the government, which spells out the possible grounds:

1. Absence of tenants in an apartment / house for a long time (this is considered five or more days). In the case of several people living in an apartment, recalculation will be performed when each of them writes applications.
2. Poorly provided. For this, strong evidence must be provided, in particular, measurements carried out by specialists (water pressure, temperature, current strength, etc.).
3. Complete lack of services. The legislation establishes standards for the time during which services can be disabled. If in practice these deadlines are not met, then the consumer has the right to apply for a recalculation.

The legislative framework

Key regulation, on the basis of which a recalculation for consumed utilities can be made in 2020, is the Government Decree No. 354.

It was adopted on May 6, 2011, and further changes were made to it in 2020. This resolution clearly spells out all possible grounds for recalculation, the rules and features of this procedure.

Recalculation of housing and communal services

Residents who are absent from the apartment / house for a period exceeding five days can write an application asking them to recalculate the utilities, but this can be done only if there are no meters installed in the room.

Otherwise, the amounts payable will be determined in accordance with.

The list of services that can be recalculated according to the standard scheme does not include garbage collection, as well as the operation of the elevator. Before leaving home, it is advisable to notify the Criminal Code of this in advance, as well as submit the relevant documents (for example, tickets, hotel reservations).

Payment in full, regardless of whether the tenants were present in the house or not, are subject to the services of heating the premises and keeping it in proper condition.

By counters

If the room is equipped with metering devices, it will be possible to recalculate in the following cases:

• If the indications provided by the consumer do not coincide with those that were recorded as a result of the conduct of checking the devices by the representatives of the company supplying the services. As a result, it can be either increased or decreased.
• When connecting to a network in violation of existing rules. In this case, the recalculation, providing for an additional payment from the consumer, is carried out on the basis of an act drawn up by the commission of the organization that performed the check. Additional charges are made in accordance with the throughput of pipes. If it is impossible to determine from what time the incorrect connection takes place, an additional fee is charged for the previous three months.
• When fixing the fact of interference in the functioning of accounting devices (for example, if seals are damaged). The recalculation is performed from the time of installation of seals and devices that make it possible to determine the presence of outside interference in the operation of the meters. However, the period for which additional charges are made cannot be more than three months preceding the moment of fixing the violation.
• In the event of long interruptions in the supply of services that exceed the permissible standards, as well as in the provision of services whose quality does not meet the necessary requirements (for example, when the hot water temperature is too low). The consumer is also entitled to compensation for such violations.

The recalculation of water or gas meters can be initiated either directly by the consumer of services or by representatives of suppliers of certain resources authorized to check.

Poor service provision

It is possible to obtain confirmation of the poor quality of the services provided only after the experts have carried out the appropriate measurements.

In particular, the assessment of the quality of cold water is determined by the force of the head, chemical composition, appearance, hardness indicators, hot - according to the temperature, which. In accordance with the standards, it should be in the range of 60-75 degrees.

When determining the quality of the power supply, attention is paid to the current strength and voltage.

Heating is assessed taking into account the pressure in the system, as well as the temperature in the room, which must comply with the established standards.

Where to go?

The application can be submitted both to the management company and directly to the organization that is responsible for the provision of housing and communal services. To find out the details by which you can apply, it is enough to study, all the necessary data are indicated there.

If there is a poor-quality provision of services, then it is allowed to contact the Housing Inspectorate, as well as Rospotrebnadzor.

What documents are needed?

The list of documents that must accompany the sample application depends on what the basis for the recount is, since their main purpose is to provide evidence of this basis.

So, in the case of a long absence, you should attach a certificate of another locality, a certificate from the employer about sending on a business trip, receipts for payment of hotel accommodation, etc.

If you wish to confirm the low quality of the services provided, the main document will be the expert opinion.

Submitting an application to the Criminal Code

Regulatory acts do not establish any clear format for an application for recalculation, so you can write it in free form, without forgetting to adhere to general rules for registration of business documents.

The application can be submitted by personal visit or by a registered letter with notification.

Personal filing provides for the need to create two copies of the application, one of which is given to an authorized employee of the organization, and the second one is affixed with a registration number, as well as a stamped signature.